The Quality Management (QM) department at Cape Henry Associates (CHA) has proven to be invaluable to our success. Over the last year, the QM department has guided CHA’s operational divisions in the appropriate steps toward producing a higher quality product with improved quality assurance tools such as our new quality control checklists and the CHA Curriculum Development Style Guide. These tools resulted in an increase of over 20% in first pass review document scores. Increased performance and efficiency has resulted in increased savings; the QM department was able to reduce personnel by more than 70%, yet experienced an increase in production of over 75% per person.
Additionally, CHA’s QM department maintained our company’s good standing with our ISO 9001:2015 and NAVSEA 04RP certifications through a strong internal audit program, CHA newsletters, and improvements to our automated QM Document Review process. As the Compliance director, Ed Myers guides this small, yet effective department comprised of team members Kara Weaver, quality manager; Kelley Oubre, quality control manager; and O’Max Williams, quality technician.